Absolutely disgusting customer service. They sent engineers out four times to fix the problem with our TV and modem. Then someone told me over the phone that everything would be working that evening at 6pm. It's still not working. To lie and fob someone off like that is unacceptable. This has been going on for a total of 2 months minimum. When I asked to cancel they said they would charge £240 cancellation fee but I've been paying for a service that doesn't work. My Dad is in his seventies with health issues in a lockdown. He doesn't know what to do with himself. I have no choice but to take legal action.. I don't know what else to do.