I waited long and hard for Virgin Media to arrive in my area and I’m seriously shocked at their level of ‘service’. Incredibly poor/non-existent broadband speeds and rude customer service from staff at all levels - who fail to resolve anything. Virgin’s equipment deserves a mention - the WiFi box is a HUGH, ugly, monstrosity together with their WiFi boosters which also happen to be huge, cumbersome and add nothing to the service but make a good night light. My contract ends shortly and I cannot wait to terminate. In Virgin’s defence, they talk a good talk. What comes to light is all that glitters is not gold and I thank them for that. I won’t be back.