Misleading, offering gift voucher when signing a new agreement, but after internet installation I had to chase them for “promised voucher”; opened a complaint case, but didn’t get anywhere as they said that someone else would call to resolve the issue. it’s was different occasions, but no one ever did. Got an email from the complaint team just giving me silly excuse such as they couldn’t get through me. Despite my telephone calls, they closed the case saying that they didn’t hear from me in 28 days. Every time I got through a human being, they were not capable to help me, they would put a note on their computers,!for a supervisor to call me. It went on until getting another email saying that they were closing the case as didn’t hear from me in 28 days 😔☹️. Also the internet is often down 🙁 appalling service for the name Virgin company.