Is it not possible for some 'Ombudsman' or something similar to take this shameful company to order. I am in the process of cancelling my account, which to the dirty underhanded ways the company works has been going on for months. I made the mistake of cancelling my DD and are now being hounded by some scabby firm to pay them!! The reason they will not cancel (Virgin) is I cannot remember my password when I signed up about ten years ago. It would seem that any kind of discrepancy and they will refuse to cancel your account. It would seem that Branson has nothing to do with this company and has sold it to the Yanks (stinks of their business practices) but he still gets paid for the use of Virgin and his name.