David Biddle
I ordered 2 board packages from Bluefin, 1 arrived and the other is sitting around Birmingham somewhere, bluefin are unable to actually provide any answers or do anything useful. They have to contact their "shipping department" which is clearly a 3rd party that is inept at printing labels. DPD report that the label has incomplete information on it and when checking it has half an address (I had to contact DPD to get this information!!!) The shipping company need to contact DPD and update them, but because they appear not to read bluefin's emails there is a good chance that the board will end up back in the netherlands!!!! Absolute nightmare, the board we received look good, still have no idea what is going on with the other board, if you order don't count on your order actually turning up or bluefin being able to actually provide any useful information. Update - their "shipping department" appears to be SEKO Logistics, I have contacted them and hopefully they can resolve this. It is a shame that I have had to resort to this. Update #2 - Seko cant help, phoned bluefin, spoke to someone in sales who cannot help, advised to email support because support do not take phone calls.......ridiculous. Was told if i put urgent in the subject someone would email me back straight away.... still no response. In the meantime i have had to contact DPD and try and get it sorted myself. Which isnt easy because i am not the sender. Unfortunately the sender (bluefin) wont actually communicate with me in any meaningful way. Awful awful post sales support.
2 years ago
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Bluefin SUP has a 4.7 average rating from 2,129 reviews

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