I have never experienced such terrible customer service. The product might be good but we will never know as did not receive. Spoke to two people on the phone, they cannot do anything, everything by email and each email takes two working days for a response! So a week on and I have been told today it will take a few weeks to resolve. It’s appalling that they cannot refund for something that hasn’t turned up......worse is that they couldn’t offer a replacement until the issue with the courier is resolved. As the item was a 9 year olds birthday present I have had to buy elsewhere so down a lot of £££ I don’t even feel confident I will receive refund as the service is so shocking