Back in early November, I received an email from bluefin about a $250 off and a free electric pump promotion with a purchase of 12 cruiser board. I placed my order in mind that I am getting a good deal. My SUP arrived without the electric pump that should have been included in the deal. I had sent the support team in UK more than a dozen emails providing the snapshot of the free pump promotion email that was sent by Bluefin to validate my claim and I also chatted a few times with the UK support team online and no further ahead with a resolution on when I can get my epump. I was told that they will be investigating and that they will be getting back with me shortly. I live in the USA and I cannot find a contact # to speak to someone locally about this. It has been more than a month and no words on when my epump will arrive. I am really regretting my purchase now and considering returning my order before the return policy deadline or as soon as I get my hands on the company return instruction (nowhere to be found on their website). Buyer beware, the customer service really sucks for this company. I am really disappointed on how this is being handled and I really wished I purchased from a company here in the US instead.