I purchased a pink hatbox with white roses and a happy birthday to mum card, however what my mum received was completely different. which was extremely disappointing. The flowers arrived in a white hat box instead of a pink and also the card was also incorrect. I emailed the customer service team and they offered a complimentary bottle of prosecco for my next purchase which I declined kindly and asked for a refund or the correct flowers and card to be resent. They told me this was against their policy and they could offer me €8.00 refund only for the hatbox and card. I wasn't happy with this outcome and didn't feel they tried to make matters right in the slightest.