How likely are you to purchase any of our products again?
Not at all likely
"I purchased a pink hatbox with white roses and a happy birthday to mum card, however what my mum received was completely different. which was extremely disappointing. The flowers arrived in a white hat box instead of a pink and also the card was also incorrect.
I emailed the customer service team and they offered a complimentary bottle of prosecco for my next purchase which I declined kindly and asked for a refund or the correct flowers and card to be resent. They told me this was against their policy and they could offer me €8.00 refund only for the hatbox and card. I wasn't happy with this outcome and didn't feel they tried to make matters right in the slightest."
We would like to thank Nicole for leaving this review. It brought it to our attention that she was unhappy with the outcome of this situation. We have since reached out to Nicole and found a solution regarding this colour and card error. We apologise again that it happened! We hope to see her back at Bloom Magic very soon :) To anyone hoping to reach our customer service team, please contact us at firstname.lastname@example.org