I ordered flowers for by grandmother's 90th birthday, she was home but is hard of hearing so missed the delivery - I did provide her phone number and instructions to leave it with a neighbor in case of missed delivery but I can only assume these instructions were ignored. I rearranged delivery to my sister's workplace the delivery was not made because DPD claimed to only had a partial address (full address was provided my me - selected from drop down from dpd site). The flowers were eventually delivered 3 days after the original date. The flowers themselves were very pretty and only slightly discoloured on a few roses. I asked customer service if there would be any kind of compensation for the disorganised delivery, the stress and effort my family had to make in delivering the flowers themselves and for the fact that the (rather expensive) flowers were not with my grandmother for her birthday and will inevitably have a shorter lifespan with her. I received a curt reply with a link to how to care for the flower and not even an apology. My response to this message has been ignored. I am aware that Bloom Magic do not deliver themselves, but they do have a responsibility to make sure their contractors provide an adequate service.