BUYER BEWARE Disgusting after sales customer service - PLEASE NOTE THIS SITE WILL NOT LET ME UPLOAD PICTURES? My niece ordered flowers for my mums 76th Birthday which arrived on a late Friday morning, by the Sunday the bouquet was dying and the Gerberas ordered were all completely dead, my mum threw them away as they looked dreadful. When i was next at my mums on the Monday morning the whole bouquet was completely dead. (see pictures). When my niece first complained she was offered 20% discount off her next order!!! They requested pictures which were supplied with a no thank you I don't want to order from you again. Pictures were provided and we were then told that the Gerberas were missing, they looked in perfect condition when first arrived and that we should have followed the guidelines for care!! Basically it was our fault and almost suggesting that we were being dishonest about the bouquet having removed the Gerberas!! We pushed back on this, as my niece was away she gave them my number to call to try to resolve, over 2 days later i received a call from Killian. He offered a replacement bouquet, to which i said no thank you we would like a full refund. He point blank refused to give us a refund. The reasons we do not want a replacement are as follows; 1, we don't trust the product 2, my niece already brought replacement flowers when she found out the flowers had died in such a short space of time, FYI the replacements were from a supermarket and are still alive and very healthy over a week after purchase. 3, if the replacement had been offered immediately we would have been happy however the birthday present is now ruined and there is no point of replacements. Killian would not answer these points, point blank refuses to offer the refund or a proper apology. I asked to escalate the complaint to which i was told he is the owner and the end point of escalation. I asked what the industry escalation procedure was and who i could report this to, to which i was told no one or that he did not know. I would warn anyone against ordering with this company and again BUYER BEWARE