"I wouldn't normally write a negative review but I feel its necessary in this case. I was at my parent house when the flowers arrived on Wednesday afternoon and my first impression was one of disappointment. We opted to upgrade our order to premium but in my opinion the arrangement was quiet small. I actually felt the need to show my parents the images from your website to show them the type of arrangement I was expecting. I received you email asking for review which I chose to ignore (i was brought up being told that if you have nothing nice to say, say nothing at all) but when I arrived at my parents today, only 5 days later, the flowers appear to be well past their sell by date. When I mentioned this to mum she explained that they were looking "sad" since Friday. Despite her following the care instruction to the letter."