This was my first time using Bloom to send some flowers to a family member who lives in Leeds. The website was very user friendly and I had no issues with my order. My flowers were due to be delivered the next day, after receiving a text message with a delivery time the order did not turn up and no card was left. I was unable to contact anyone until the next day I left 2 messages before I got a call back. The person I spoke to was helpful and said they would contact the delivery company and give time for my family member to check with her neighbours. I got a call back to say someone with my family members surname had signed for the delivery. Even if the flowers had been delivered to the right address the person that would have collected them didn't have that surname! The customer service operative told me he would call back in approximately half an hour after he had contacted the delivery company again, this was at approximately midday, I did not receive a call back until 9pm that night which I thought was completely outrageous! Subsequently it had turned out the delivery company had left the flowers in a hall way which had been picked up by a neighbour who delivered them later that day. When they arrived the flowers were beautiful but the overall experience left a lot to be desired!