First time I have used B&W personally. Thought the idea was very good and had seen a delivery which looked very good. I was, however, a little disappointed with my delivery and the blooms themselves. They were bought as a surprise for my girlfriend but unfortunately the package would not fit through the letterbox. A card was left but it spoilt the surprise to a degree. I was surprised that the package had not fitted after the previous delivery had done so. When I saw the roses I was very disappointed as they were quite badly bruised and the outer petals looked very sorry for themselves. I don’t know if this was a product of too tight packaging and an over zealous delivery operative who tried to squash the package through the letterbox but it certainly present B&W in a good light. I’m not sure that I would use the service again as, although I had a newbie’s discount, I felt that it was expensive for what were, at the end of the day, a damaged bunch of flowers. It’s a shame because they looked very lovely in the picture, just a pity that the reality didn’t match.