Very disappointed with my first order from B&W. Flowers arrived dull and lifeless and not a patch in comparison to the image shown. Very disappointing as they were bought as a sympathy gift for my grandmother. Contacted them privately (not publicly) via Facebook 4 days ago and that day they were looking into the order but they have not made any contact since - or apology for the disappointing bouquet which is probably the worst part. They simply told me further care instructions (which I followed with no result) and that was it. They also pointed out that the flowers were in good bloom...yes 3 roses of the roses were. But there is at least half of the greenery to what is shown in the image and the rest of the flowers (the small pink “filler” flowers) are dry and crispy and I would pretty much say - dead. An apology for the disappointment would have worked wonders...