This is absolutely not Bloom and Wild's fault but as my flowers never arrived, I can't give a higher star rating. I rarely buy anything online and have never bought anything for someone else online. I purchased flowers for a friend as a Thank you. I took the address from my address book, which I had recently rewritten, so it's possible I transferred the post code incorrectly. Otherwise my Christmas cards have always arrived with the wrong post code. But as the website seemed to require the address to be entered manually, I didn't realise there was a number wrong in the code. Normally this would just mean a delay to a letter, but in this case, the flowers never arrived. It was interesting to track their journey online through various sorting offices, to no avail. The address was correct but the post code would be for an area a couple of miles away. There was no way to contact Royal Mail, even to see if my friend could pick them up. Bloom and Wild also said there was no way of contacting Royal Mail. I was offered a 50% discount on a future order and have been bombarded with emails offering 10% discounts etc. but sadly nothing to make up for the fact my order, even after 10 days of travelling through Royal Mail's automated system, never arrived, even if the flowers were dead! So yes it was completely my mistake but Royal Mail should take some blame. So make sure you double check your friend's post code when you order! I have learnt my mistake the hard way!