Terrible company , do not use ! I ordered some tall blinds for high windows , only 2 out of 3 paid for arrived , when we installed them discovered useless as chains too short for average human to reach . When calling requesting them to send the right chains for the length, some lame excuse about child safety regs, & told to write a mail with measurements window to floor , which i did , a week later that mail is answered asking the same question , for the measurements already stated. 3 weeks later the chains arrive , no instructions on how to swap over , & I have to pay again to re-install the blinds . They should have informed me when i first ordered. Really unhelpful bad experience , do not use this company !