Problems began before I even ordered - I should have heeded this warning and gone elsewhere! I called their sales team to ask some questions and the sales person was rude - not horrifically rude but just rude enough that you really don't enjoy the experience and it gives you pause for thought. Like an idiot, I ordered anyway... Ordered blinds on 3 March, finally received 31 March but one package arrived on a separate day (luckily somebody was at home to receive it). However, some issues: 1. No screws in the package. Instructions don't tell you what screws to use either so if you want to go and buy your own you'll have to guess! I called up support and a friendly chap answered and told me there should have been screws and he would get them sent out to me. I offered to buy them myself to save time but he wasn't able to tell me what screws I needed and I didn't want to guess. A week later no screws had arrived so I called up again. Apologetic response but again the person on the support line had no idea what the screws required were. Offered to send another pack but since I didn't believe they would ever show up I asked for the size of the screws so she contacted another team to find out. The answer that came back was clearly absolute nonsense so I asked her to confirm it again and finally got an answer. To be honest I'm not sure I trust the answer and any company that can't even tell me the size of the screw which they normally include in a product is one I want to steer clear of in future. 2. Instructions are really poor so if you've never put up blinds before you will need to find some advice elsewhere... 3. Blinds were cut very slightly longer than the specifications which was enough to ensure that I had to cut it down to fit - first time I've ever had to hacksaw bits off a custom made product! It feels as if the staff know very little about the products, which tells me the company does not invest in training their staff. What would it cost to give staff a list of common problems and the best answers or solutions to those issues? I would not buy here again.