I called up to cancel my policy. i was expecting the £30 cancellation charge. The terms of business state that it would be a £30 cancelation charge. What i was disgusted to see is they feel the need to charge an extra £80.80 commision.... i spoke to an advisor who refused to give me his name and left me on hold for 20 minutes to find out if he was aloud to give out his managers name.... her name is Lucy and Lucy isn't aloud to speak to any customers as she is the customer service manager and she manages the staff..... Customers are not aloud to speak to any manager. This company have hidden charges in the terms of business. I would avoid this company! Do not use! I will be looking to take this further!