· 31 March 2017 Placed an order on the 15th of November 2016 for 2 pairs of trousers. When I hadn't even received an email confirming my order after a week, I started calling them over the course off the next few months and got nowhere. A male (always the same one) would tell me I'd receive a callback that day and I never did. On the 19th of January I was told by this same male that my order had in fact been placed (he gave me the order #) and that he'd have to speak to a manager regarding my order, so I should expect (wait for it....) a callback! To this day (31/03/17) I've yet to receive any communication from BTO and their voicemail is full. They no longer seem to be picking up calls. My next course of action is to send an email and hope that moves things along. If not, I'll be contacting the retail ombudsman. Disgraceful conduct on BTO's part. Jenny Wigley · 27 February 2017 Ordered items on 6/12/16 rang on 12/12 to enquire about order to be told that there was a problem and wouldn't get them till after Christmas. Was offered a pair of trousers that needed hemming, as they were needed urgently agreed to have them as a replacement for one of the items. Was promised that I would have them for 15/12 but never arrived till the day after (got told the courier didn't have time to deliver them !!!). Cannot get hold of anyone to get information on the rest of the order it says on their website that my order is complete. Over the years I have ordered quite a few things? off this company NEVER AGAIN. Tried the EU online dispute resolution service you ignored that. Think trading standards is next port of call or perhaps Rogue Traders or Rip Off Britain. February 2017 Hopeless. Avoid like Plague. Placed order for £366 worth of clothes in October 2016, still not arrived (18th Feb 2017) after several phone calls left many messages for them to call me back - never done so. Got to speak to a human twice - once the owner Nick, but he failed to live up to his promises. They have not returned the money to my credit card, which was taken with the order! Very irritating. John Alele · 9 February 2017 Placed an order for a pair of jeans since the 19th of January 2017. Up until date the order hasn’t been delivered! I have asked for a refund over 14 days ago, and sent numerous email to this effect. I even spoke to a fellow on telephone who was indeed very rude! As at today the 9th of February, I am yet to receive the order or a refund!!! It’s a disgrace that this is happening right here in the United Kingdom. Big tall order take note that if I do not receive a refund for order #483965 in the next 3 days, I will commence legal action! Andy Elphick · 25 March 2017 Same story through out. Placed an order in January. It's now nearly April and I have received absolutely nothing apart from very very poor or should I say non existent customer service. No reply to emails or phone calls. But they where quick enough to take my money. Joanne JoFo Fogg · 15 January 2017 Don't buy from here unless you are happy to pay for items you won't receive!!!!Placed and paid for an online order in November 2016 which were items for a Christmas present. Didn't receive an order acknowledgement email nor the ordered items. Phoned them twice early December to be advised that some items were on back order but would be delivered pre-Christmas which they were not. Have subsequently received 3 items, one of which (pair of jeans) are a wholly inaccurate size and still have items on back order, the company invoice alluded to the fact the all items had been dispatched. I have phoned and emailed on a number of occasions (all of which can be evidenced) requesting a refund for the outstanding items. If I do not receive a response this week I will be taking legal action. AVOID AT ALL COSTS !!!! Peter Sheaf · 15 February 2017 What other people are saying here is true: Big Tall Order take your money but do not deliver the goods. I ordered some trousers in mid January and haven't received anything yet. I've rang them repeatedly but no-one picks up. Thus Big Tall Order are basically a fraudulent operation, taking money by deception. George Anderson · 28 February 2017 Do not shop here! I ordered some trousers in November and they still have not arrived in March. I've got through on the phone at least 5 times and been told it would be sorted out but nothing has happened. Awful customer service Leanne Darwin · 16 January 2017 I returned an order because the clothing I received was not the size I had ordered, meaning I had to then sort an alternative christmas present. A month has passed and Big Tall Order haven't even replied to my emails to confirm that they have received the returns, never mind refunded my money. Very poor indeed. John Grundy · 11 February 2017 ordered goods over two months ago & still not arrived,no repsonse to emails,will try one more time before contacting bank to to try for a refund & will report to trading standards. Becky Elsdon · 8 March 2017 DO NOT BUY FROM THIS COMPANY. Goods ordered in January Money taken in January Numerous phone calls and emails sent throughout February. Finally tracked them down on twitter in March and got an initial response where they said they would look into my order. They have ignored all other tweets asking for and update or a refund.... What do you call people who take your money and don't deliver?... Paul Wood · 24 March 2017 Took weeks to deliver order after chasing 3 times. Returned part of order as incorrect sizes and still chasing refund 12 MONTH later. They do not respond to emails and rarely answer the phone. When they do you are fobbed off. Disappointing!!!