Anonymous
Item was not in stock and it was on back order. I was aware of this when I purchased, however I expected some sort of communication regarding estimated time of restock and delivery. I had to ring myself and ask for this information, to which a not very friendly woman told me it’d be 2 months later. She then went on to ask me “do you want it or not, if not we will refund you”.. I was more than happy to wait, I just expected some sort of communication regarding the time frame. Poor customer service. Still awaiting product.
Helpful Report
Hi there,

I am very sorry to read this and I apologize for the inconvenience caused.

Please get back to us so that we can discuss this further.

Kind regards,
BFW
HI there,

I am extremely sorry to read that you have had such a poor experience.

I have emailed you to retrieve more details in order to assist you further.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.97 based on 397 reviews

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