Final Update: This companies final reply below is an example of the kind of falsehoods they use, I have never been abusive to their staff. They have shown nothing but dishonesty - starting with false claims to have delivered the item on days when I can prove they did not and ending with false promises about issuing a refund. From day one this made what should have been a routine purchase a lengthy grind to wrest a refund from them. Update: This company has since contacted me in an email about this review and stated that it could be seen as "defamatory". They have asked me to make changes to this review. This is in my opinion a veiled legal threat. The review follows: Very poor, I advise against dealing with this company as they have shown extremely poor service. They made several promises around delivery dates but did not deliver the item, claimed to have made four 'attempts'. On one occasion I was literally stood outside the front of the property when they claimed to have attended and nobody was there. When pressed the delivery company could not provide details of what the front of the property looked like. Later on a review of CCTV confirmed nobody attended. After I cancelled the order a week passed and the company then attempted to deliver the item without informing me. The company then tried to get out of paying a refund, either claiming the 'person why dealt with refunds' was 'not there' or blaming third parties. Accounts from the company staff were internally inconsistent and I got the impression they were simply trying to fob me off. Thankfully I had PayPal buyer protection, I would use this as a minimum to protect yourself if you have no choice but to deal with this company. Even then they did try to run the clock down, falling back on a seemingly endless string of excuses to try and avoid processing a refund. Throughout the process I was accused of lying and being abusive for trying to get a refund, belittled and made to feel like the incident was my fault. The overwhelming impression I got was that company staff just wanted me to shut up and go away.