Stephannie Ryder
The products look lovely. The low review is down to the service and issues. Ordered a large set of drawers, the screws broke when used which meant a week later the fronts were coming off. Emailed and listed the parts required. When these arrived no screws had been sent, had to chase these up and wait a further delivery. Then emailed to express my dissatisfaction and was agreed a £10 good will for my £350 order. This has never been refunded. Although Drawers look nice the Sideboard is of poor quality but you get what you pay for I suppose.
Helpful Report
HI there,

We are very sorry for the issues that you had and we apologize for the inconvenience caused.

We usually get great feedback on this product therefore apologize that you feel this way.

We honestly did not anticipate that such issues would occur and apologize that they did however we did try our very best to resolve and did so.

The part refund was issued straight back to your original method of payment on the 31st of May - We have proof of this on system.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.97 based on 397 reviews

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