My Bibo water machine has given great service for over five years. Even better is the service I have consistently received from the Bibo team. Any time I've phoned or emailed to order supplies, ask questions or enquire about a repair, the response has been speedy, personal and genuinely helpful. Today's visit from a Bibo engineer to replace a part was no exception - Leif was a great ambassador for Bibo - friendly, knowledgeable, efficient and genuinely enthusiastic about these great little machines. It's a pleasure to deal with this truly customer-focused company.