I have only had the machine for 2 days but so far it is amazing - a much more powerful machine than my previous dispenser from Virgin, it really is instant water, amazing water flow and the machine is really nice. There was some confusion with my installation but both engineers were really friendly and done a great job with the install, timely and covid appropriate! The confusion was sorted out quickly between BIBO and the engineer contractors. BIBO are so easy to contact with any issues and so helpful - I am really pleased i have made the change to this company, i would definitely recommend them.