The old saying "if something seems too good to be true, then it isn't". Well the Bibo water dispenser is without doubt the best device in the kitchen. Once it's set up it's so easy to use. I get lovely filtered water. Unlike a hot tap I'm happy that the Grand children can safely use it as it takes a 2 button push. I'm told when to change the filters, and I clean the system every 6 months (couldn't be easier), even the money gets scheduled during the initial set up and they send you an email reminder each year. There is nothing about this product not to like. The support from the team, as and when required is first class.