Unfortunately we’ve been waiting over 6 weeks for an expensive tap we bought ... they offered a replacement tap which we agreed too as we were stuck with no tap! After they agreed an alternative product, they still haven’t called us to discuss. No idea when tap is coming to us, no reply to email and no call to discuss. We’ve been very patient and just very disappointing service and customer service! We have a young family and the stress of not having a kitchen sink is really affecting our household ... having to wash dishes upstairs in the bath! Out of order Better Bathrooms and we can’t refund or go to others! Save yourself time & money ... go to someone else!