DO NOT USE! Worst customer service I have EVER experienced. Order placed 17th Sep, for delivery 19th Oct (usual delivery time apparently 1-10 days). Were told we would be given a 2 hour time slot the night before. Didn't receive time slot so phoned on 19th and told still arriving. Needless to say it didn't arrive. Customer service is AWFUL, on hold for ever for them to blame the store. Phone the store and they blame customer service. Were told Cardiff showroom placed the order incorrectly by one person, told van broke down by another. Were told delivery would be 25th by one person, then 24th, then 21st, then finally 22nd. Drove to Cardiff on 20th to ensure we were definitely receiving it on 22nd, as plumber would be on site. Were told it had been collected by Palletways and definitely be here on 22nd. Today is 22nd and guess what...…...we have a plumber...……..but no bathroom. It wont be here today despite being told it would be. In fact Palletways have told us that Better Bathrooms didn't place the delivery with them until Saturday and the Cardiff manager on Saturday also lied as it still hasn't been collected today - ie Monday. Absolute nightmare of a company whose staff act absolutely disgracefully. They should be ashamed. Update - finally arrived 23rd, and salesman has sold us a combination that doesn't work - we either have to change the shower valve or purchase a separate bath valve - wish we had have never used Better Bathrooms! £35 delivery charge still showing on our invoice despite the repeated failure to deliver when stated!