My purchase wasn't shipped for at least 5 days after I paid, I know this from the emails I sent and received. Then my purchase was delivered to the wrong address and when I emailed customer service this was ignored for 2 days until i spoke to someone on the phone (who was very polite & helpful) and obviously chased the co.plaint up straight away as I had a reply to my emails within a couple of hours saying another ring had been posted to me. The only reason it is 2 stars is because of your customer service lady I spoke to and I still hold out hope that the ring will arrive and I will be happy with it.