The 1 star is just for the purpose of writing this review. No Stars for this company! Before hiring I called the company to clarify how it works, as this was my first time. The guy then went on to say ORDER FROM THE WEBSITE IT IS EASY, it took me about 30min to order 1 item. Chose delivery and collection. The the special instructions I stated to call me 1 hour before arrival and opted for the PM slot, to them be called at 11 saying they are 20-30min away! Purchased shampoo then to be told that they do not do this item anymore and got 4 SMALL tablets instead (£7.82)! Collection day opted for AM, was at my site for 3hours waiting. When 12 hit I called to find out what was happening with the collection to then be told they have not got the space to come and collect and will collect the next day. Just do yourself a favour and don’t use this company.