Good Morning I wanted to write a review on your business based on the outstanding customer service I have received from Nick at your Newcastle store. I celebrate my 40th birthday in September & my mam wanted to purchase me a watch after looking around many retailers and not even been entertained as a customer I took the decision to visit your store in Newcastle and I met Nick who was my adviser. I work in motor retail and a real key point to any ones success is communication and you want to feel your dealing with an expert or at least some one who knows what there doing. Nick for me is a perfect example of how retailing should be, Nicks knowledge around your products is second to none also Nicks communication levels make him an asset to your company, Nick kept me in the loop every step of the way from my order to delivery even if there was no news Nick would call me to say no news but keeping you in the loop. To say i'm impressed with both Berry's and nick is an understatement absoulutley top class service in every way. Thank you for making the occasion not only very special but also you have created a memory that will last me forever and a fan for life