Took a watch in for servicing they said that it can take 7-10 days for a qoute then a number of weeks to be serviced, i asked if they could phone rather then write with the qoute to speed the process which they agreed. 4 weeks later i receive the letter withe the cost which was not cheap and states can take 6-8 weeks once approved. I phoned and explained how disappointed I am that I have waited this long and received no phone as we are needing this watch by the first week in July. the lady said she would see if this is possible, phoned me bank and said will actually be 10-12 weeks!!!! explained this is not service you expect from berrys totally ridiculous for expensive service reply was this is how it is could offer a small amount of money off? Ridiculous this does not help at all. Would avoid this place in the future