Ordering & delivery were straight forward and efficient. But when I went into the Leeds Albion street shop for the bracelet re-sizing , after initial contact with someone I felt mostly ignored. The person I dealt with left me sitting at a table on my own , while she chatted to another assistant at the counter . She didn't ask me if I was happy with the watch or if I had any questions, I had to call her over . She didn't seem like a regular assistant, so I don't know if she was some kind of manager or owner . But I was disappointed with the attention I wasn't getting. Hope this comments don't sound like I'm being petty , but its not everyday you spend that kind of money on a watch .