Firstly, I should say that I am not one for writing reviews, but I feel that the level quality of service from first point of contact to aftersales justifies going over and above to provide other consumers with an honest view on what to expect. One thing that you will generally find with reviews is that unless someone had a particularly bad experience, nothing is said. The result is that the majority of the positive experiences go un-noticed (bear this in mind when reading other reviews). I contacted Berry's on a whim, resulting from both Goldsmith's and Watches of Switzerland failing to source the Cartier Santos Blue Dial (at the time it was difficult to source) that I had been looking for. I dealt with Sally at the Windsor branch, a charming lady with a warmth that would make any customer feel at ease. Sally located the watch at their Leeds branch and kindly offered to have it couriered down the next day. This allowed me to drive up and finish off the process in an alarmingly hassle free fashion, especially given the added pressure of the pandemic. Thank you to Sally and all at the Windsor Branch for assisting me to make my first large purchase in the watch world! All the best, Harvey