My experience with Bensons for Beds is like everyone else's They are cheats in every sense of the word I am going to use Bullet points Shop Parkgate Rotherham, turned out to be a clearance store and no indication of this Salesman scammiing Michael New house new beds Salesman used a address that was not valid at sales agreement time Used Post Office credit card and paid a £500 deposit thinking that I had protection if things went wrong The finance company did not know me at this address They informed me that I did not have a account number only a sales number Salesman offered freebies that I neither needed or wanted because I was purchasing two beds My quotation document does not have any extra's on it The agreement that I naively signed had extra's on it but the salesman said they will show on your agreement for Head Office not to detect anything, but I would not be charged Moved into this property on 21.12.2018 beds were delivered the same day. During assembly the delivery man telephoned the salesman to say there was a problem, the answer was ring customer services. This bed was a igel bed that I had been talked into, ( whoever designed this wants shooting ) the mattress is so heavy I could not lift it to make the bed, hence I have been complaining since delivery. Being a nurse I still use flat sheets and prefer making my hospital bed Customer services told me that If I wanted the beds returning I would have to pay £200 for one bed and £400 for two beds on 4.1.2018 I managed to get the Igel bed returned with no cost to me Following this the second bed was assembled which should have had drawers in the bed base, no drawers and a mattress which had the tufts on instead of just plain stitching which I preferred, easier for steam cleaning The second bed was not what I ordered, so I had been dumped with what they could not get rid of I was going to pay the balance, but when I realised the second bed was not what I ordered and the freebies had been charged to the account totalling almost £400 the battle had started. Bensons big problem is they do not communicate at all I asked the Post Office to reclaim the £500 hoping it would kick start communication, it made no difference Since then the Post Office has paid Bensons the £500 back without my permission All of the three areas have breached their contracts with me on section 75 of the Consumer Credit Act 1974 For help I have contacted my MP Trading Standards Citizens advice Furnniture Ombudsman (Bensons are registered with them ) biggest waste of time, if one department needs doing away with it is the Ombudsmans service Which Legal Not one of these departments is helpful, nobody cares Which legal were helpful to a point but they should have given the outcome decision at the beginning, knowing full well that it would turn out to be the small claims court with further costs to me, another waste of time, the judges are better known for sleeping. Only one solution left which I am about to put into action I have also contacted Rip Off Britain although they get inundated What this country needs is more consumer help that actually do something I have done some research on Bensons they are linked to Roseby's and Harveys furniture store and they are going to sell their beds via these two companies, Bensons are in the process of closing down. For all of you people out there considering purchasing beds be WARNED do not get caught out. I hope my information is helpful, we could do with setting up a campaign to stop all rogue traders.