Browsing beds in store seriously considering a purchase when the previously very helpful young salesman asked me for my name, post code and house number so he could 'note on the system which beds I'd been looking at'. This is so that if you buy online, they can deny your right to a 14 day cooling off period under their T&Cs. I wasn't planning to buy online so well done young chap, you just lost a potential sale with your tactics. Before you've even bought, they're trying to stitch you up. What a way to treat customers. I'd read bad reviews and this confirmed my fears.