First of all I am extremely grateful for Belmond recovering my PPI. But having received emails immediately after receiving an invoice (which stated I'd 14 days to pay) telling me they wanted paying. The final email said Zoe we know you've read your emails!!! If you don't pay you will be blacklisted and find it hard to get credit!! I still had 6 days left to make a payment at this point. I felt very intimidated and badgered. I did complain and got a weak apology saying it must have been sent by mistake!! But it wasn't sent by mistake otherwise it wouldn't have been addressed to me.