I don't know where to begin! Thank you all at Begg! The boots finally arrived. The boots themselves are fantastic and these are not ones readily available in Canada. I can proudly say that I have something different and unique The hand written thank you note was truly appreciated. It truly showed that you took the time to ensure all of the details of the order were correct. This is my very first time ordering footwear online ever. I will definitely be ordering from Begg again and recommending my friends to do so as well. Thank you again. Please be well and safe during this very trying time.