Hi Lisa I thought that the service offered to me was very good. I never had to wait on hold, always managed to speak to a member of staff and was made aware of where we were in the process at all times. The only minor point is that your fees are quite high, inclusive of VAT, 32%! But saying that, if I hadn't received the call in the first place I would have had no claim so I can't grumble too much. One final point, the person that made the initial cold call was very good. I usually hang up on anyone that mentions the word PPI or similar, but she kept me engaged long enough for me to realise that this would be worth pursuing, so good work (sorry I can't remember her name). All in all, thanks very much.