First of all I received an e-mail to say the bed would be delivered on Thursday 22 October. To my shock it arrived on Tuesday 20 October. Needless to say I was totally unprepared for the arrival. The delivery man proceeded to bring 5 large and heavy boxes to my front door and no further. I am a 62 year old widow and was left to try and bring the boxes in to the house myself. I did manage this but they are now lying about my very small hall, living room and dining room. I have no idea how I am going to get them upstairs. I paid to have my old mattress removed but the delivery man informed me he knew nothing about this. I have now sent 3 e-mails to the company and have yet to receive a response and an offer to repay the money charged for removing the old mattress. I would never use this company again.