The mattress arrived when stated, but was told as they were bringing the mattress in that they didnt have the bedframe, as they hadn't got it from the supplier in time for delivery. I contacted bedstar who told me that an email was sent to say that it was out of stock, when I never recieved an email. I have since decided on a new frame and have emailed 3 times, but I have had no response on if they are able to deliver it or not. I have even messaged them on facebook messenger and they have read it but not responded. I understand that times are difficult at the moment, but if you read a message then you have time to reply to it at least. I have heard nothing since Monday and we have been sleeping on the mattress as we took our old bedframe down Sunday in preparation. I am really not happy with the customer service recieved!