Absolutely disgusted with the way this company has operated. I ordered a bed and it was meant to be delivered on Monday, only HALF the bed was delivered with no apologies or indication to when the next part would be delivered. I had to call myself to organise the other box being delivered, which had to be delivered on Wednesday as they refused to deliver it Tuesday. The second box arrived on Wednesday, my partner watched a the delivery driver threw the box around causing it to rip and break open. Opened what was left of the box to find that a hydraulic (bought an ottoman bed) was missing. Tried calling for 20 mins before 5 (their closing time) and was put on hold the entire time or the line would hang up for them to then turn the lines off 5 minutes to 5. I have been sleeping on the floor since Sunday as we removed the old bed as it was broken ready for the new bed to go up. Would not recommend the company at all.