Kat Horsell
Avoid like the plague!! I wish I could give NO stars as I’m just so disgusted with this company. Bed was delivered on 21st June, or so we thought! 2 pieces broken on receipt and some parts missing......Bedstar asked us what was missing!! No idea, we don’t have the assembly instructions or contents list! Replacement parts organised and we were told they were due for delivery within 24hrs. 24hrs came and went, then we were told we can’t guarantee next day delivery to your postcode (my postcode wasn’t on the list of those not available.....it is now, they changed their T&Cs!). Finally, 11 days after the 1st delivery, we got the missing parts and we were able to build our bed. Their Office Manager, not even Customer Services Manager, offered a mattress protector for our inconvenience!! This evening I have checked my mobile phone bill to find over £28 in charges for phoning Bedstar!! They never once phoned me back, I did all the phoning.....absolutely disgusting behaviour for a company who say they are focussed on customer service. If you want to buy online, please go somewhere else! Do not give this company any of your hard earned cash!
Helpful Report
Posted 6 months ago
Bedstar is rated 4.00 based on 941 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial