Ordering was straight forward and we were given a delivery date and a approximate time and so we dismantled our old bed that morning in anticipation of the new one arriving...unfortunately only the mattress and one box out of 3 arrived, the courier said he wasn't sure why but they would be in touch. I must have tried calling BEDSTAR about 15 times that day and continued calling for days afterwards to no avail... no one answered, they also to date (almost 3 weeks ago) have still not replied to my email. I then called the courier who said they were not sure where the rest of the bed was. We slept on the floor for over a week until the rest of the boxes were delivered, no explanation and no contact from BEDSTAR. Customer service and after sales service is poor to say the least.