It was my first experience of using Bedstar and I was drawn by the next day delivery option. The website ordering workflow was satisfactory and I was content once my order was processed that everything was in place. It went downhill from there as I was contacted 24 hours later to say the bed that was advertised in stock was in fact not. I then tried to contact the team via email and messaging but did not receive any guidance on my options bearing in mind my time pressures for delivery. When eventually I did get contacted I was advised that I had missed the noon deadline for delivery so it would have to be Monday if I wanted an alternative. Given that I wasn't notified until after noon of their mistake this didn't leave me with any options but to cancel the delivery and look elsewhere for another supplier who can uphold their marketing promises. My advice to anyone requiring a next day (or even next 3-4 delivery) that they look elsewhere.
5 years ago
Bedstar has a
4.0
average rating
from
1,327
reviews
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