So it looked like I was going to be a lucky customer as bed was dispatched within the lead time..... However, on Saturday night at 7.30 pm only part of my bed arrived. I had arranged for my old bed to be removed so have since been sleeping on a mattress on the floor. It took me multiple calls on Monday morning to get through to them. I got through to a lady called Lisa who instantly reeled off a speech about needing to go online fill a form in and they would get back to me when they could. Obviously, I found this completely unreasonable as I had already slept on the floor for two nights and they have a customer service team. I have spent over a thousand pounds with this company and expected at least some service. Lisa was incredibly rude and kept talking over me. Apparently you can’t speak to a manger either. Eventually, she agreed that Rachel from customer services would come back to me straight away. Rachel was very nice and actually apologised and advised the rest of the delivery would arrive today.... Here I am this morning, with a message from the delivery company saying bedstar haven’t sent the rest of the bed to them and it won’t be delivered today. Bedstar have advised they have the other parts. It seems I have been well and truly fobbed off. This company doesn’t care about its customers, has terribly poor and outdated policies and I would recommend anyone thinking about purchasing from here to think twice. Here’s to another night sleeping on the floor! Thanks bedstar!