I places an order with bedstar. Did not hear about delivery date until 4 days after. got delivery date come thought, only to wait in on the set day and the bed did not turn up. I looked to the tracker for it to say item not going to be deliver today due capacity. I could not believe it, no phone call or even an email in the morning. In fact I had received an email night before saying it was coming. I think this is very unprofessional and bad customer service. My partner call bedstar straight away and after a wait a lady asked and had no idea as to why this had happen. She could not give us any reason at all, as she did not know herself. I email bedstar about this and this was the outcome. Colleagues from the depot tried to manually routed on an emergency van but this failed to. We tried our best to take the order out for delivery and that’s why we couldn’t let you know about failed delivery earlier on that day. I would not recommend bedstar.