Wish I could give 0 stars. Ordered a child’s bed 7 weeks ago. Was first told 2-3 weeks until it was in stock/delivered. Was happy to wait this long. Emailed them towards the end of this period to be told ‘not in stock yet’ and that it’d be another 3 weeks. They made no attempt to tell me this until I’d emailed them to ask when the bed was coming. Really unhelpful customer service people who just trotted out the same line: ‘once it’s in stock our logistics team will let you know delivery date’. Anyway, fast forward another 3 weeks and I email for an update the day before the expected ‘in stock’ date, again no attempt from them to contact me first. This time I’m told ‘sorry, not in stock, no idea when it will be’. I’m asked if I want to keep waiting, cancel or order something else. My daughter, who has been without a bed for several weeks, picks another bed and I see that it’s £40-50 cheaper on various other websites. So I ask bedstar to price match it (something that they mention they can do on their website). The answer is ‘no, so you’ll have to go elsewhere’ - considering we’d been messed around and left without a bed for 7 weeks you’d think the least they’d do would be to price match a bed - they’d clearly inflated the price of it anyway. Anyway we’ve since been elsewhere and, lo and behold, 3 days later my daughter has a lovely new bed which was £50 cheaper than bedstar. Honestly the worst company ever, customer services are like they’re from the dark ages and have no clue. If I hadn’t emailed them each time for progress updates I doubt I’d have ever heard from them, it’s almost like they’d forgotten my order or something. I have a feeling it’s a one-man-and-his-dog type operation as they are totally unprofessional and clueless. Now they are dragging their heels on getting my deposit refunded. Unfortunately this means more emails to their inept customer services. I wish I’d read reviews before I’d ordered as I can see that many people have had issues with them. Never again!