Product quality is awful, really cheaply made. The divan base arrived with nails sticking out of it and the drawer would not slide in or out because the woodwork was so poorly finished. Bedstar arranged an exchange, which also arrived with nails sticking out of it and because we needed to use the bed that night we accepted it and banged all the nails into it to make it safe. The fabric covering is so thin you can see straight through it - so extra care is required to avoid tearing it. Panther is the courier service which is efficient. However, we have wasted a total of three days waiting around for bed delivery. Despite a recent review to the contrary, the drivers will not unpack the bed, which arrived covered in layers of very thick plastic which was absolutely filthy and made dirty marks on carpets and walls. Customer service was poor and I would emphasise that I definitely do not recommend this company and would advise anyone considering buying from them to steer clear. The mattress is OK but nothing special - just a lump of foam under a zipped cover - certainly nothing at all like the Eve mattress we recently bought.