Ordered a bed and mattress which was delivered via Panther Logistics. The Panther delivery driver failed to make sufficient sound when delivering so we didn't hear them or get the bed (seriously, I had waited in all afternoon and was sat in a near-silent house). When I phoned Bedstar, instead of hearing me out and understanding that these things happen, all I received was a defensive, aggressive, repeated claim that I wasn't in (I was) and that I had to pay either £47 for redelivery or £65 to cancel. In the end I cancelled as I refused to give them my custom. I then had to wait a month (A MONTH!) to get the rest of my money back. The failed delivery wasn’t their fault, and perhaps I could have done more (sat looking out the window?!), but it was Bedstar’s attitude that I couldn’t believe. The worst customer service experience I've ever had.