The bed frame arrived with a vital missing part. The drawer unit under the bedframe doesn’t slide properly, the drawer goes in too far, then gets stuck because it won’t slide nicely. The instructions were extremely poor and the quality of the bed is not worth the price we paid. The customer service offered me £25 refund for a bedframe that cost us £729 plus shipping £45. It took a professional joiner over 4 hours to build it and they demanded images, videos and for me to lift up the full frame to remove the drawer and take an image of the runner inside to offer me a decent refund. No concern shown for the hassle and our personal circumstances. Definitely won’t buy from them ever again. Very dissatisfied.